Over the past 10 years, Carabela Consulting has successfully implemented hundreds of solutions for Incident Management, Change Management, Configuration Management, Knowledge Management and other key areas of corporate IT service delivery.

Our methodology, Service Definition, is based on industry best practices as well as common sense. We take a practical approach to ITIL implementation, providing to our customers with documentation and training that drastically reduces the economic, organizational and human costs normally associated with ITIL implementation. This methodology includes clear and simple Processes (what needs to be done), Procedures (how it needs to be done) and detailed Work Instructions (step-by-step guides for every employee involved in the process).

The Service Definition methodology is available "out of the box" in a highly customizable web-based application, which is used by consultants and corporate end users all over the world. This innovative product allows users to document, edit and publish their ITIL processes, eliminating the need for written documentation and providing an on-line guide for IT staff and service managers which can be easily updated as the company evolves.

For more information regarding this innovative product, please visit www.ServiceDefinition.com.